Shipping Policy

Thank you for shopping with KERN. We offer free worldwide shipping on all orders. This policy explains how we process, ship, and deliver your purchases.

1. Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information, where available.

Please note that order processing times are separate from shipping and delivery times.

2. Shipping & Delivery Times

KERN offers free standard shipping worldwide on every order, with no minimum purchase required.

Estimated delivery times are 6–12 business days, depending on the destination country.

Delivery times are estimates and begin once your order has been dispatched. Actual delivery times may vary due to the destination, customs clearance, local postal services, weather conditions, or other circumstances beyond our control.

We do our best to ensure your order arrives within the estimated timeframe, but we cannot guarantee an exact delivery date.

3. Shipping Costs

Shipping is free on all orders worldwide.

There are no standard shipping charges, regardless of your order value or delivery destination.

Any applicable customs duties, import taxes, or other charges are addressed in the section below.

4. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and tracking link, where available.

Please allow some time for tracking information to become available or update in the carrier's system.

If your tracking information has not updated for an extended period, please contact us at bykernstudio@gmail.com and we will be happy to assist you.

5. Shipping Address

Please ensure that your shipping address and contact details are accurate and complete when placing your order.

If you notice an error, contact us as soon as possible at bykernstudio@gmail.com. We will do our best to make corrections before your order is dispatched, but changes cannot be guaranteed once processing has begun or the order has shipped.

KERN cannot guarantee successful delivery where an incorrect or incomplete address has been provided.

6. Lost, Damaged or Delayed Orders

If your order arrives damaged, appears to be lost, or experiences an unusual delivery delay, please contact us at bykernstudio@gmail.com, including your order number and any relevant details.

We will investigate the issue and work with the shipping carrier where necessary to help resolve it.

Nothing in this policy limits your statutory consumer rights under applicable law.

7. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request before the order is dispatched. Once an order has shipped, cancellation or modification may no longer be possible, and our Returns & Refund Policy may apply.

This does not affect any statutory cancellation rights that may apply under the laws of your country.

8. Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: bykernstudio@gmail.com

KERN — Sculptural Lighting. Considered Design.